Contact Us

FAQs

Frequently Asked Questions

Why is manager different to other contractor management systems?

The Bluezone manager platform is unique in that it delivers an integrated solution enabling you to manage your compliance, health and safety and training.


Is there a minimum or maximum number of users?

manager has been designed to meet the needs of any size of organisation. Whether you are one person responsible for hundreds of vendors or a multi-national organisation with a team responsible for all aspects of Health, Safety and Compliance, we can help. There is practically no limit to the number of users the system can manage.


Are there specific IT requirements?

As manager is a cloud based system, all you need is a web-enabled device and an internet connection.


How secure is my data in manager?

At Bluezone we take security very seriously.  We will only process the personal data on instructions from the controller (Client), will ensure confidentiality and take appropriate measures to ensure security.

Our manager platform is built on a robust and flexible security architecture. The platform provides security and control over everything from user and supplier authentication through administrative permissions to the data access.

We respect your privacy and protect it with strong encryption. We have strict policies that govern how all data is handled.

As online protocols and best practice security evolves, we too are continuously enhancing our internal processes and security measures to ensure complete platform assurance.

Data Storage is fully certified under ISO 27001, the quality assurance marque for IT Security and Information Governance. The ISO 27001 framework allows Bluezone Technologies to offer clients an independently verified level of confidence in the way we look after their data.

For more information on our commitment to providing secure services, please see our Privacy Policy, Terms & Conditions and Data Protection Policy .


Can manager be integrated with other systems?

Yes! We have already developed several key API links. If you have a specific system you wish to link with, our support team will work with you to integrate manager with your systems as far as possible.

Having problems receiving our emails?

The below shows how to check your spam filter and whitelist our emails to ensure delivery

We cover the main mail providers below but the general instructions should help with most mail systems.

With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam.

 Note: We send important notifications to your email address including alerts, course notifications,  Forgotten Password Emails, and Account Information Emails.

Included in this article are instructions for checking the spam filter for the major email providers. Additionally, at the bottom you will find instructions for ‘white listing’ so that emails from us do not get marked as spam.

CHECKING YOUR SPAM / JUNK MAIL FOLDERS

Our sending email address is:  no-reply@bluezonemanager.com 

MSN Hotmail, Outlook.com, Live.com

 Log in to the webmail version of your email account HERE

To check your Junk Folder, simply click the Junk folder link on the left.

See below How to add us to your Safe Senders / Whitelist for MSN Hotmail, Outlook.com, Live.com. 

Yahoo! Mail

 Log in to the webmail version of your email account HERE.

To check your Spam Folder, simply click the Spam folder on the left. [You may need to click ‘more’ to see it]

 See below how to add us to your Safe Senders / Whitelist for Yahoo! Mail.

Gmail

Log into your Gmail webmail account HERE

If the Spam folder does not appear on the left, click the “more” option just above contacts

Select Spam to view messages in the spam folder


Note: Gmail’s spam filters also work in your IMAP client by automatically diverting messages that are suspected of being unwanted messages into ‘[Gmail]/Spam’ and keeping them out of your inbox. Sometimes it’s easier to find the offending email by searching for it using the search box at the top of the screen.

 For more information:  See Search in Google

 See below how to add us to your Safe Senders / Whitelist for GMail.

 Apple me.com, iCloud.com, mac.com

Log into your iCloud webmail account HERE

Select Junk/Spam to view messages in the spam folder

Search for and select the email falsely marked as spam and click ‘Not Junk’ in the notification bar.

See below How to add us to your Safe Senders / Whitelist for Apple me.com, iCloud.com, mac.com.

WHITE LISTING OR ADDING US TO YOUR SAFE SENDERS LIST

Whitelisting a sender will make sure that messages from a specific email address are always sent to your email inbox.

Our sending email addresses are: no-reply@bluezonemanager.com

MSN Hotmail, Outlook.com, Live.com

 Add the From address you want to receive mailings from to your MSN Hotmail, Outlook.com, Live.com Safe List:

Open your mailbox HERE and go to Settings then Options (upper right hand corner).

Under the “Junk E-Mail” section, you’ll see “Safe Senders”.

Click the “Safe Senders” link.

Add our email sending addresses or domain into the dialog box.

Click the “Add” button next to the dialog box.

Tip: If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.

Note: You should also check that the mailing’s email address is not in your Blocked Senders list.  You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”.  If you see the mailing’s from address on this list, select it and click the Remove button.

Yahoo! Mail

Set up a filter to redirect the mailing you want to receive in your inbox:

Open your mailbox HERE and click on “Settings” (upper right hand corner).

Then select “More Settings” and then “Filters” on the left hand side.

Click the “Add” button on the Filters page.

In the “From header:” row, make the drop down “contains” and put our email sending addresses in the box.

At the bottom of the page Click the “Choose Folder” pull down menu and select “Inbox”.

Click the “Save Filter” button.

Tip: If the mailing is in your Yahoo Spam Folder open the email and click the “Not Spam” button.

Note: You should also check that the mailing’s email address is not in your “Blocked Addresses” list.  You can find your “Blocked Addresses” list by clicking “Settings” then “More Settings” and then “Security & Privacy” on the left hand side.  If you see the mailing’s from address on this list, select it and click the “Remove Block” button.

Gmail

To make sure Gmail never filters as spam mail from a certain contact or domain:

Click the Settings gear icon on the top right in Gmail.

Choose “Settings” in the menu and then select “Filters & Blocked Addresses” along the top.

If there’s a list scroll to the bottom and click “Create a new filter”.

Type our email sending addresses under From:

The click ‘Create Filter from Address’ and choose “Never Send To Spam” then save by clicking “Create Filter”

Tip: To whitelist an entire domain (all mail from an address ending in ‘bluezonemanager.com’, for example), type the just the domain name or the domain name preceded by ‘@’. To whitelist ‘bluezonemanager.com’, for instance, type ‘@bluezonemanager.com’ (not including the quotation marks). You do not have to create a separate filter for each address.

Apple me.com, iCloud.com, mac.com

To make sure any Apple webmail never filters our email as spam:

Log into your iCloud webmail account HERE

Click the ‘Actions/Settings’ gear icon, usually in the sidebar

Click ‘Add a Rule’

Set the filter, if a message is from our email sending addresses then move to your inbox.

Click ‘Done’